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The Story: Retail banking leaders continue to prioritize seamless customer experience as a key improvement they want to make in 2023. Even more, 24% cite improvement of integrated multichannel delivery...
A survey of U.S. and Canadian consumers finds that expanded functionality and the availability of financial expertise increased people’s desire to head to the branch. Source: The Financial Brand, “The...
The Story: As bank branch closures drive customer departures, studies find that 60% of “mobile-only” customers in the U.S. and Canada are not so exclusively committed to just one banking...
The Story: The Gen Z customer is a conscious consumer who prefers to support brands that align with their values and recognize their wants and needs, according to data on...
The Story: According to robust research from FNBO in their 2022 Financial Wellness Survey, just one-third of consumers tap financial experts like bankers for their saving and spending questions. Instead,...
The Story: Bank branches continue to be the primary driver of new-to-bank sales, representing the dominant revenue channel for institutions and the primary way consumers open new accounts. Though digital...
New research has produced a wish-list from bank and credit union leaders, including growth areas that could help them create more personalized and engaging customer-facing messaging to deepen relationships. Source:...
The Story: In 2022, community banks grew their technology budgets by an average of 11%, bringing the median yearly budget up to a whopping $1 million. The recent Bank Director...
The Story: New data on ad spending finds digital display garners nearly six out of every ten dollars spent, thanks in large part from considerable increases in video consumption on...