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The Story: New data from J.D. Power’s annual U.S. Retail Banking Advice Satisfaction Study finds that financial institutions have a critical role to play in proactively providing financial guidance for...
The Story: While the number of account holders visiting a bank branch continues its slow year-over-year decline as digital uptake increases, a still significant number of consumers – 166.6 million...
The Story: As reported in the Wall Street Journal, the pandemic sparked massive migration across the U.S. In 2020, as a record number of people left major metro cities like...
The Story: As reported in Finextra, a recent study from BIS shows that U.S. consumers trust financial institutions over fintech, government agencies and Big Tech (Google, Amazon, Facebook, and Apple)...
The Story: Consumer optimism continues its rise, creating a commerce recovery that’s fueling an even greater economic rebound. Yet, COVID’s longer-term impact on the ways consumers prioritize their spending has resulted in...
The Story: While many consumers express a desire for online account opening, those who do initiate accounts digitally carry significantly lower balances, buy fewer products and have higher attrition rates...
The Story: Among the many changes wrought by the pandemic, one of the most notable is how it’s shifted consumer expectations and priorities across the board – including how people...
The Story: As post-pandemic switching activity is on the rise, people are looking to simplify their financial lives by pulling all their accounts together with a single provider who can...
The Story: As consumers’ post-Covid interest in achieving financial wellness rises, more banks and credit unions are prioritizing that need than any other initiative–focusing more on better tools even than...