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All signs point toward strong – and rising – confidence among consumers, with big purchases on the horizon. Sources: Reuters, “U.S. Consumer Confidence Rebounds,” October, 2021; U.S. News, “Consumer Confidence...
Upbeat consumer sentiment and key economic indicators show rebounding economy just in time for the holiday season With the approaching holiday season, consumer confidence in the economy is on the...
The Story: According to new data from Genesys, good CX includes empathetic customer support. In fact, 70% of consumers say that a company is only as good as their customer...
From collaborations to in-store pop-ups, how brands like Target and Macy’s are calling consumers home for the holidays A renewed focus on driving positive customer experiences post-COVID has many of...
From evolving the role of the branch to investing in staffing, how banks are delivering exceptional CX even in the midst of challenging times With all the ways COVID transformed...
Investments made by banks of all sizes result in a better economic outlook thanks to the efficiency and experience technology drives New reporting shows that investing in technology may have...
In this episode, Sean and Gina discuss what’s on the minds of banking and credit union leaders as they face the headwinds that are still present after a year and...
The Story: Even before the pandemic, the average American struggled to overcome unforeseen and unplanned for expenses like “car repairs, medical bills or even a broken phone,” according to the...
A new partnership between Wells Fargo and Oscar-winner Regina King is shining a spotlight on financial wellness and the needs of the underserved. Not simply a celebrity promotion, the collaboration...