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Knowing how consumers want to use the branch is essential to delivering the right banking experience. Source: American Banker, “Humanizing the Bank Customer Experience’” August, 2022
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Even with regional banking challenges, small business owner sentiment about current business conditions marks a significant upsurge Following the JPMorgan Chase purchase of First Republic Bank in early May, the...
The Story: Data from the National Financial Educators Council finds that nearly 7 out of 10 consumers report losing up to $499 because of low financial literacy, with 15% reporting...
New data from the National Financial Educators Council finds that big gaps in financial literacy can cost consumers big bucks. Nearly four out of ten people report that lack of...
The Story: New data finds that despite recent challenges in the sector, overall faith in banking is up nine percentage points over the last four years and remains high among...
In this episode, Sean and Gina look at two influential industry reports and how they provide a snapshot of our current moment in banking. First, they discuss the Edelman Trust...
The Story: Research from the Independent Community Bankers Association (ICBA) finds that Millennials prefer banks that support local communities. Even more than previous generations, Gen Y’s awareness and interest in...
While it’s no secret that large banks play a vital role in the strength of our economy, regional and community banks are just as indispensable, serving customers in neighborhoods, towns...
The Story: New research finds a notable upsurge in regular cash usage among consumers, rising 3 percentage points from 2020 levels. This trend indicates a resumption of pre-pandemic cash patterns...