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Banking Industry
Consumers Want Financial Flexibility in Banking Accounts & Advice
January 21, 2022
The Story: With overdraft fees in the spotlight, many large financial institutions are reevaluating a fee-based approach to overdrawn accounts. ...
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Banking Industry
Data Finds Retail Isn’t Dead – But Bad Retail Is
December 10, 2021
The Story: Brick-and-mortar retail stores are evolving. With the vast adoption of e-commerce, stores with the highest foot traffic are ...
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Banking Industry
Personalization vs. Personal Interaction
November 12, 2021
The Story: Though new digital tools can personalize a customer’s experience by using marketing automation to offer products and services ...
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Brand Values
Consumers are re-evaluating their financial relationships
March 12, 2021
The Story: COVID’s impacts have spurred a significant shift in consumers’ priorities, amplifying the role of purpose and trust, driving ...
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Community Banks
U.S. consumers seek personalized experiences from financial institutions
February 26, 2021
The Story: Among the many changes spurred by COVID, U.S. consumers are increasingly expecting better experiences from brands. As a result, ...
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