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COVID spurred massive changes in the way consumers manage personal finance and interact with financial brands Source: ICF Next, COVID-19 Monitor Survey, May 2021
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Content focused on financial literacy and education can create meaningful connections with customers Spring is the season of renewal, and in 2021 that holds true more than ever. As consumer...
How banks and credit unions are leveraging their expertise to empower consumers As the U.S. marks the anniversary of COVID shutdowns with renewed hope via vaccinations and a recovering economy,...
The Story: As post-pandemic switching activity is on the rise, people are looking to simplify their financial lives by pulling all their accounts together with a single provider who can...
Financial services sector supports consumers coming out of COVID with valuable money management tools and financial planning counsel A renewed focus on financial wellness is spurring the banking industry to...
The Story: As consumers’ post-Covid interest in achieving financial wellness rises, more banks and credit unions are prioritizing that need than any other initiative–focusing more on better tools even than...
A post-COVID financial wellness across all generations is driving industry change.
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Balancing digital adoption with customized human-centric experiences in banking As consumer demand for digital hit an all-time high during COVID, eight out of ten of financial institutions understandably shifted investments...
As we emerge from COVID, consumer optimism in the US is grounded by a newfound focus on financial wellness.
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