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Banks and Credit Unions
Canadian Small Businesses and Their Banking Relationships
October 20, 2023
The Story: Data from J.D. Power finds that small businesses in Canada report a higher level of satisfaction with their ...
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Banks and Credit Unions
Banks’ Use of Social Media Is Essential to Engagement
October 13, 2023
The Story: New data from American Banker finds that social media is more prominent than ever and is considered an ...
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Banks and Credit Unions
How Banks Deliver Optimal Customer Experience at the Branch
October 5, 2023
The Story: Research from American Banker shows that having a customer experience North Star improves the in-person customer experience journey ...
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Banking Industry
What Gen Z, Millennials, Gen X, and Boomers Prioritize in Banking Relationships
September 29, 2023
When polled, consumers from each generation ranked the following as their top banking preferences: 75% of Millennials would switch their ...
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Data
Gen Z Is Preparing for Their Financial Future
September 22, 2023
The Story: Data from Bank of America finds that Gen Z is focused on the future, planning now for how ...
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Branch Banking
Making Human Connections at the Bank Branch
September 15, 2023
The Story: Across all age demographics and geographic locations, people still value the branch and want them in their neighborhoods, ...
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Banking Industry
Consumers Choose Banks Based on Brand Purpose, Reputation & Service
September 7, 2023
New research shows that customers value these top drivers for establishing a financial relationship. Source: EY, “Next Wave of Consumer ...
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Data
How Banks Help Customers Achieve Their Financial Goals
August 31, 2023
The Story: In our challenging economy, consumers understandably expect a lot from their primary banking relationship. They want fast transactions ...
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Branch Banking
Consumers Weigh In: Banking How, When and Where They Want
August 24, 2023
As customer banking transactions continue to become more digitized, consumers still want access to the branch and virtual consultations for ...
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