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The Story: Consumer optimism continues its rise, creating a commerce recovery that’s fueling an even greater economic rebound. Yet, COVID’s longer-term impact on the ways consumers prioritize their spending has resulted in...
CX plays an outsized role in growing wallet share. Source: Qualtrics XM Institute’s 2020 “ROI of Customer Experience Study,” December, 2020
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A roundup of recent M&A bank deals and how FIs can respond to consumer demands for better banking experiences With concerns over credit losses receding and the economy stabilizing, financial...
The impact of COVID has shifted people’s brand priorities into five key categories
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Banking prepares for resurgence of consumer demand for lending, spending and retail traffic As Americans emerge from our long COVID winter, all signs point to an economic bounce back and...
Post pandemic, people value great experiences from brands they can trust.
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Of the many changes COVID has helped spur, one of the most dramatic has been its dizzying effect on what media we connect to and just how much of it...