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The Story: A recent national Business Resilience survey from Umpqua Bank tracked confidence in 1,200 small and mid-size businesses across the United States. Their research revealed a cautious but pervasive...
In this episode, Sean and Gina kick off 2021 with a look at what we can learn from last year’s challenges and apply that resilient thinking to 2021, especially the...
As the COVID crisis’ lockdowns began, retail bank branches faced immediate impacts: lobbies closed except by appointment, reduced hours, and the rise of remote and digital channels. All of which...
In this episode of the Believe in Banking podcast, Sean and Gina discuss how COVID-19 has served as low tide, exposing whether a bank’s fundamental elements – like the brand...
A preview of our upcoming special guest episode, here Sean and Gina welcome Jimmy Stead, Chief Consumer Banking Officer at Frost Bank, to discuss Frost’s unique story of service in...
In part two of the special guest episode of the Believe in Banking podcast, Sean and Gina welcome back Brad Tidwell, president and CEO of VeraBank, a community bank in...
The Story: The National Federation of Independent Businesses recently released its September Optimism Index which climbed 3.8 points to reach a historic high of 104 points. In fact, nine of...
From digital channels to relationship banking, learn how putting the customer at the center of organizational change can fortify financial services for what’s next There’s no doubt that COVID has...
Of the many societal changes that the COVID crisis has sparked or accelerated, one of the most powerful – and surprising – has been its effect on where Americans live....