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How do you create an inviting environment that draws people’s interest inside a large lobby of a multi-story, corporate office building? PlainsCapital, partnering with Adrenaline, set out to do just...
The Story: While the number of account holders visiting a bank branch continues its slow year-over-year decline as digital uptake increases, a still significant number of consumers – 166.6 million...
Beyond customer acquisition, new branches help widen and deepen local banking relationships As others in financial services continue contraction of their branch networks to cut costs, a growing number of...
The Story: As reported in the Wall Street Journal, the pandemic sparked massive migration across the U.S. In 2020, as a record number of people left major metro cities like...
How branch networks help financial institutions meet consumers where they are and make the most of all-time high acquisition opportunity As communities across the U.S. commence the early phases of...
In our special summer series, we’re revisiting some of our most popular episodes and rounding up some of the best thinking from banking leaders featured on the Believe in Banking...
Building trusting relationships drives brand loyalty and wallet share. Source: Insider Intelligence Banking Digital Trust Survey, Q1 2021
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Q: What are best practices in branch network conversions after rebrand or M&A? After a COVID slowdown in banking mergers and acquisitions, we’re now in the midst of a predicted...
CX plays an outsized role in growing wallet share. Source: Qualtrics XM Institute’s 2020 “ROI of Customer Experience Study,” December, 2020
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