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The Story: Consumers want and expect personalized offerings from companies with more than half saying personalization matters to them all the time, according to a Salesforce report on the connected...
Returning for a second year, the Small Business Spotlight by the Consumer Bankers Association (CBA) is collecting fresh success stories of banks and small businesses working together in cities and...
J.D. Power’s “Retail Banking Advice Satisfaction Study” finds consumers rely on banks as trusted sources of guidance in a challenging economy A recent Canadian banking satisfaction study sheds new light...
The Story: A recent report from Oracle spotlights data finding that a majority of customers score financial advice received in-person higher than information they get through other channels. The fiscal...
With competition for customers at an all-time high post-COVID, community FIs are consistently looking for new ways to spark interest and engagement and deliver true consumer value at the same...
The Story: A recent Independent Community Bankers of America (ICBA) survey of 10,000 Americans finds a significant majority recognize the importance of local banking, with 70% citing the importance of...
How the credit union sector in Canada is preparing for institutional data-sharing and a new wave of consumer powered finance As the deadline for the first phase of Canadian open...
The Story: With a big leap in users in just the last year, TikTok has become the place to reach an increasingly influential demographic. Or as Adrenaline’s Taking TikTok Seriously...
Customer experience surveys reveal why financial institutions must prioritize personalization and localization while delivering a modern banking experience Even as digital and fintech banking options gain traction, customers still prize...