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As part of a complete omnichannel experience, digital account opening provides seamless customer convenience. Source: Signicat data, featured in The Financial Brand, “What The Heck Is Wrong With Online Account...
The Story: The pandemic saw late adopters latching onto fintech platforms, with U.S. uptake growing 30 percentage points between 2020 and 2021. As a result, today Millennials and Gen Z...
The Story: Nearly four out of ten small businesses in the U.S. are owned by women. However, data shows that only 25% of women versus 34% of men are likely...
From mergers and acquisitions to branching into new markets, banking’s major focus post-pandemic is on growth. In this episode, Sean and Gina discuss this desire for scale amidst great uncertainty....
The Story: A recent survey by the Financial Educators Council asked consumers how much money they estimate losing because of a lack of financial education and expertise. At $2,500 for...
The Story: New data finds a persistent gap between marketers’ perception of the customer experience they are providing, and the service customers believe they are receiving. Specifically, the areas where...
The Story: As M&A activity in banking soars, hitting its highest level in nearly 15 years, fresh data from the federal banking system of the U.S. sheds more light on...
In Part 2 of their conversation, Sean and Gina welcome back David Trautman, chairman and CEO of Park National Bank. They discuss how a realignment and rebrand provided the bank...
Efforts to improve diversity in banking and investments in Black-owned banks are paying off in communities across the country. According to BankBlack: “Black-owned and operated, financial institutions are pillars in...