Data You Can Use

Research

What Banking Activities Do Consumers Associate with In Branch Banking?

Knowing how consumers want to use the branch is essential to delivering the right banking experience.  Source: American Banker, “Humanizing …

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Data

How Financial Wellness Programs Help Consumers Rise Above Low Literacy

The Story: Data from the National Financial Educators Council finds that nearly 7 out of 10 consumers report losing up …

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Data

Building on Consumer Confidence in Financial Institutions

The Story: New data finds that despite recent challenges in the sector, overall faith in banking is up nine percentage …

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Data

Millennials Favor Banks That Show Support for Local Communities

The Story:  Research from the Independent Community Bankers Association (ICBA) finds that Millennials prefer banks that support local communities. Even …

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Data

Addressing Consumer Cash Preferences in Bank Network Strategy

The Story: New research finds a notable upsurge in regular cash usage among consumers, rising 3 percentage points from 2020 …

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Data

Developing Strong Bank Brands Increases Their Business Value

The Story: New data shows that banks and credit unions understand the important role of brand identity in attracting and …

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Data

Trust In Banks Remains High Following Regional Banking Failures

The Story: New survey data from Morning Consult finds that Americans’ level of trust in banks has remained resolute even …

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Research

What Do Banking Leaders Focus on for Brand Growth?

Financial brands seek renewed relevance in peoples’ lives as new generations expect different experiences from their primary bank or credit …

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Data

Bank Branches Remain Essential to a Holistic Customer Experience

The Story: Recent data shows that the bank branch remains a vital component of the customer experience even as transactions …

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