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One-third of consumers say having access to a local branch is an essential attribute of their primary financial institution When asked what made them choose a primary bank, consumers say...
The Story: Community financial institutions say they’re challenged to find the find the right staff for the right roles, according to data from Rivel Banking. Given that one out of...
The Story: Data from the Financial Brand on current retail banking trends and institutional priorities finds that banking leaders are leaning into data to influence how their bank or credit...
Eight out of ten consumers say they’re satisfied with their banking relationship When asked what made them happy with their current primary bank: 48% stated it was due to the...
The Story: As generative artificial intelligence (AI) becomes more influential across all consumer-facing sectors, Chief Experience Officers (CXOs) for financial institutions are looking at ways to use AI to improve...
A generational survey gauges U.S. banking consumers’ willingness to shop around for new financial products and services. Source: Insider Intelligence, “U.S. Banking Consumer Habits,” November 2023
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J.D. Power survey finds consumer satisfaction scores stay steady, but rising rate environment has them open to change Survey of more than 100,000 retail bank customers finds: 46% Certain they’ll...
The Story: Banks and credit unions undergoing a rebrand over the last decade report business growth in the months and years following the launch of their updated brand. Data released...
Survey of 2,000 banking consumers by MarketWatch highlights banking expectations and experiences, from Gen Z to Baby Boomers Banking habits across generations: 86% of Gen X talk to their friends...