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The Story: Growth is on the minds of bankers heading into 2024. New data from Bank Director finds more than eight in ten banking executives report that an attractive deposit...
Companies rank their biggest obstacles in establishing brand visibility and positive consumer sentiment in an era of tightening resources. 68% Negative online reviews 55% Not enough brand visibility 55% Too...
The Story: When money’s tight, people tend to reassess all of their financial relationships, but none more than the one they have with their bank. Beyond understandable reasons for switching,...
The Story: While financial institutions have excelled in creating seamless in-person and digital customer experiences, internal operational processes remain a cumbersome reality for some banks, with employees encountering challenges as...
Survey finds the Gen Z population reporting distinct financial concerns in the face of a challenging economy. 85% Report at least one significant barrier to financial success 73% Have changed...
The Story: During times of change, organizations often focus on their brand’s resilience and how they can remain relevant and responsive. “Though some organizations may need a complete overhaul of...
One in five consumers report opening an account over the last twelve months. To win these new accounts, financial institutions should prioritize people’s most-wanted features. In choosing their top three...
The Story: Survey data from Jack Henry finds that banks want to create better experiences for their customers. In fact, 67% of banks and 70% of credit unions say that...
The Story: Data from J.D. Power finds that small businesses in Canada report a higher level of satisfaction with their banks than households do and are highly interested in their...