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Survey of 2,000 U.S. banking customers finds banking needs span from convenience to counsel 51% Fraud protection and enhanced security 49% User-friendly mobile and digital banking app 35% Human connection...
The Story: At a time where consumers of all ages report feeling financial pressure, one often overlooked generational cohort has risen to the top as an exceptionally stressed demographic. Data...
The Story: More than half of Canadian consumers of all generations prefer familiar, trusted brands for their banking needs over trying something new, according to data from Insider Intelligence. Of...
The Story: Nearly eight out of ten consumers say they trust their bank or credit union, despite uncertain economic conditions and banking sector challenges during the last year. The U.S....
The Story: After a slowdown in banking M&A activity last year, bank CEOs are eager to resume their focus on growth in 2024, according to new industry data from Ernst...
The Story: Growth is on the minds of bankers heading into 2024. New data from Bank Director finds more than eight in ten banking executives report that an attractive deposit...
Companies rank their biggest obstacles in establishing brand visibility and positive consumer sentiment in an era of tightening resources. 68% Negative online reviews 55% Not enough brand visibility 55% Too...
The Story: When money’s tight, people tend to reassess all of their financial relationships, but none more than the one they have with their bank. Beyond understandable reasons for switching,...
The Story: While financial institutions have excelled in creating seamless in-person and digital customer experiences, internal operational processes remain a cumbersome reality for some banks, with employees encountering challenges as...