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The Story: With overdraft fees in the spotlight, many large financial institutions are reevaluating a fee-based approach to overdrawn accounts. New data shows that for consumers who opt-in to accounts...
How financial institutions are shifting away from fee income and focusing on delivering consumer value instead In just the last week, Truist, Regions, Bank of America, and Wells Fargo have...
In Believe in Banking’s first podcast of the new year, Sean and Gina welcome David Trautman, chairman and CEO of Park National Bank. Their rich conversation covers Park’s unique origin...
Younger banking customers would be more likely to visit their local bank branches if they offered a range of services. Source: EPAM Continuum, “Consumer Banking Report 2021,” October, 2021
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As the Independent Community Bankers of America (ICBA) ranks their top banks to work for, we look at what makes a great workplace It’s no secret that happy employees make...
How financial institutions can capitalize on this “golden era” for strategic decision making – from evaluating branch purpose to innovative ways to deliver value and do good As we approach...
In our final year-end episode, we revisit topics that defined the year. Sean and Gina discuss the rise of Purpose Driven Banking in 2021 and how it sets a new...
The Story: Brick-and-mortar retail stores are evolving. With the vast adoption of e-commerce, stores with the highest foot traffic are the ones that offer compelling new experiences to customers. That’s...
Banks and credit unions balance innovation and empathy to support better experiences for all With the much-touted release of ICBA’s rankings for the best community banks to work for, community...