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In Believe in Banking’s first podcast of the new year, Sean and Gina welcome David Trautman, chairman and CEO of Park National Bank. Their rich conversation covers Park’s unique origin...
Younger banking customers would be more likely to visit their local bank branches if they offered a range of services. Source: EPAM Continuum, “Consumer Banking Report 2021,” October, 2021
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As the Independent Community Bankers of America (ICBA) ranks their top banks to work for, we look at what makes a great workplace It’s no secret that happy employees make...
How financial institutions can capitalize on this “golden era” for strategic decision making – from evaluating branch purpose to innovative ways to deliver value and do good As we approach...
In our final year-end episode, we revisit topics that defined the year. Sean and Gina discuss the rise of Purpose Driven Banking in 2021 and how it sets a new...
The Story: Brick-and-mortar retail stores are evolving. With the vast adoption of e-commerce, stores with the highest foot traffic are the ones that offer compelling new experiences to customers. That’s...
Banks and credit unions balance innovation and empathy to support better experiences for all With the much-touted release of ICBA’s rankings for the best community banks to work for, community...
The Story: A vast majority of Gen Z customers still want the experience of in-person shopping, with 74% emphasizing the value of “curated” store experiences, according to new data on...
How consumer-facing brands like Ulta, Nike, CVS and Ikea are revamping their retail strategies and leveraging location to meet demand for in-store shopping experiences CVS recently announced it would be...