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Believe In Banking
How Barnes & Noble’s Love for Books and Localization Is Driving a Retail Resurgence
January 11, 2023
With giants like Amazon leading the sale of books in all their forms – digital and print, alike – you ...
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American Banker
Reputation Rising: How Frost Bank Inspires Texas-Sized Love
December 16, 2022
The enduring adage ‘your reputation precedes you’ has often been used to imply just how important consistency and character are ...
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Believe In Banking
Patagonia Inspires with a Story-First Approach to Their Brand
October 5, 2022
How the outdoor brand uses purpose as a platform for engaging storytelling Long before Patagonia’s founder and family made the ...
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Banking
Small Business Spotlight Shows How Banking-Business Partnerships Prosper
July 19, 2022
Returning for a second year, the Small Business Spotlight by the Consumer Bankers Association (CBA) is collecting fresh success stories ...
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Banking
How Gamification Generates Good CX (and Goodwill) for Community Financial Institutions
June 22, 2022
With competition for customers at an all-time high post-COVID, community FIs are consistently looking for new ways to spark interest ...
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Banking
Banks Get Social Savvy – Education and Engagement on TikTok and Instagram
June 2, 2022
Becoming financially literate today doesn’t require students to sit through boring class presentations about the magic of compound interest or ...
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Customer Experience
Kellogg’s – A Purpose-Driven Brand on a Mission to Redefine Nourishment
May 4, 2022
How the beloved brand leverages a passion for people and a customer-centric mindset to revolutionize their breakfast bowls “First and ...
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Banking
Profiles in Prosperity: How Black Banking Delivers for Customers and Communities
February 11, 2022
Efforts to improve diversity in banking and investments in Black-owned banks are paying off in communities across the country. According ...
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Believe In Banking
Best Community Banks to Work For in 2021
December 17, 2021
As the Independent Community Bankers of America (ICBA) ranks their top banks to work for, we look at what makes ...
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