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The COVID crisis is accelerating a move toward digital with the related physical branch playing a still-vital role.
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With consumers seeking relationships, community banks and credit unions look at branching opportunities as a way through the COVID crisis In our last feature What’s Next, we explored the ways...
Consumers have a clear preference for relationship building and information access
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Banking Realizes Opportunity through Challenge Whether you’re a community bank, a regional bank, a credit union or a national bank, being embedded in the neighborhood and connected to the people...
The Story: As the COVID crisis continues, people are facing increased stress about both personal finances and the longer-term effects on the broader economy—a psychological shift in consumer confidence that...
A snapshot of how the financial services sector is preparing for what lies ahead and a brand to branch checklist for mid-term success In our last feature, we explored banking’s...
Following up on our guest episode, we recap some of the foundations of relationship banking brought to life during COVID and provide a powerful definition of brand for our times....
In this special episode, Sean and Gina welcome back Ryan Kilpatrick, Executive Vice President and Chief Brand and Communications Officer for Origin Bank to discuss his ideas on forming relationships...
Deepening existing customer relationships to fortify your foundation for the future Since February, we’ve witnessed the banking industry respond with resilience to a global pandemic and react with heart to...