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From holding accounts at multiple institutions to in-branch banking, younger consumers value flexibility with their finances Sources: Cornerstone Advisors, February, 2021; PYMTS, 2021; Chase Digital Banking Attitudes Study, 2021; CivicScience’s...
The Story: Recent insights from Accenture about data-driven analytics in commercial banking find that financial institutions that focus on advancing their data capabilities unlock more opportunities to grow their bottom...
New digital investment and payment opportunities expanding in financial services With JP Morgan Chase announcing its plan to broaden customer investment opportunities in cryptocurrency, U.S. banks and credit unions are...
The Story: New data from the Small Business Administration finds lending volume increasing at near-record levels as the economy comes back from 2020’s COVID impacts and small businesses reopen in...
New lending programs show small business support and commitment to community Even as COVID support programs for small businesses close up shop, banks and credit unions are taking their best...
Sources: Financial Brand, “The Future of Video Banking,” April 13, 2021; Accenture, “Empathetic Banking,”’ July 9, 2021
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The Story: New data from J.D. Power’s annual U.S. Retail Banking Advice Satisfaction Study finds that financial institutions have a critical role to play in proactively providing financial guidance for...
From financial wellness to investment advisory services, consumers welcome banking’s consultations Responding to consumer demand for more value in their banking relationships, financial institutions are expanding their expertise to include...
The Story: While the number of account holders visiting a bank branch continues its slow year-over-year decline as digital uptake increases, a still significant number of consumers – 166.6 million...