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New lending programs show small business support and commitment to community Even as COVID support programs for small businesses close up shop, banks and credit unions are taking their best...
Sources: Financial Brand, “The Future of Video Banking,” April 13, 2021; Accenture, “Empathetic Banking,”’ July 9, 2021
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The Story: New data from J.D. Power’s annual U.S. Retail Banking Advice Satisfaction Study finds that financial institutions have a critical role to play in proactively providing financial guidance for...
From financial wellness to investment advisory services, consumers welcome banking’s consultations Responding to consumer demand for more value in their banking relationships, financial institutions are expanding their expertise to include...
The Story: While the number of account holders visiting a bank branch continues its slow year-over-year decline as digital uptake increases, a still significant number of consumers – 166.6 million...
Beyond customer acquisition, new branches help widen and deepen local banking relationships As others in financial services continue contraction of their branch networks to cut costs, a growing number of...
The Story: As reported in the Wall Street Journal, the pandemic sparked massive migration across the U.S. In 2020, as a record number of people left major metro cities like...
How banks and credit unions can lead the path forward by embracing a banking-for-good model The year 2020 was a watershed moment. For financial services, COVID upended traditional wisdom about...
The Story: As reported in Finextra, a recent study from BIS shows that U.S. consumers trust financial institutions over fintech, government agencies and Big Tech (Google, Amazon, Facebook, and Apple)...