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In this episode of the Believe in Banking podcast, Gina and Juliet discuss the resurgence of investment in the bank branch and Adrenaline’s new report “The Branch Advantage: Essential Retail...
The Story: Despite the upsurge of digital channels for banking transactions, branches remain the primary driver of new-to-bank sales for financial institutions. While consumers love efficiency tools for processing transactions,...
Half of Gen Z and Gen Y customers consider switching to community bank or credit unions as their primary financial provider 76% of all customers act on personalized advice from...
New data from McKinsey’s “State of Retail Banking” finds financial institutions prioritizing deeper engagement and growing banking relationships Building better banking relationships isn’t just good for consumers; banks get big...
The Story: Community financial institutions say they’re challenged to find the find the right staff for the right roles, according to data from Rivel Banking. Given that one out of...
The Story: Data from the Financial Brand on current retail banking trends and institutional priorities finds that banking leaders are leaning into data to influence how their bank or credit...
In this special guest episode of the Believe in Banking podcast, Gina and Juliet welcome Andrew Hovet, Managing Director at Curinos, a data and insights company that helps financial institutions...
Eight out of ten consumers say they’re satisfied with their banking relationship When asked what made them happy with their current primary bank: 48% stated it was due to the...
The Story: As generative artificial intelligence (AI) becomes more influential across all consumer-facing sectors, Chief Experience Officers (CXOs) for financial institutions are looking at ways to use AI to improve...