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In this special episode, Sean and Gina welcome Todd Nagel, President and CEO of IncredibleBank, the country’s first national online community bank. With bank branches in Wisconsin and Michigan, an...
When a Central Valley credit union headquartered in Bakersfield, California made plans to enter a new market an hour to the north, it didn’t rely on its own regional reputation...
Few consumer brands are more renowned for delivering stellar drive-thru experiences than Chick-fil-A. The chicken franchise is so beloved that their store openings are highly-anticipated community events with opening day...
Meeting delivery demands as channel platforms shift toward the consumer post-COVID As consumers’ embrace of digital channels skyrockets – no doubt, supercharged by COVID – most financial institutions feel the...
Q: Why does customer-centricity matter and how can financial brands harness its power? Data shows that customer-centric financial institutions are 60% more profitable than those that aren’t. So what does...
In this episode of the Believe in Banking podcast, Sean and Gina discuss how COVID-19 has served as low tide, exposing whether a bank’s fundamental elements – like the brand...
From digital channels to relationship banking, learn how putting the customer at the center of organizational change can fortify financial services for what’s next There’s no doubt that COVID has...