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Banking Podcast

Banking 2021, Part 1: Banking Trends & Topics That Defined The Year

November 17, 2021
In this special episode, we take a look back at the trends and topics that defined 2021. Sean and Gina ...
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67% of customers who would rather feel heard on a customer service call than have a speedy resolution
Banking Industry

Human-centered customer experiences build bank and credit union loyalty

October 26, 2021
The Story: According to new data from Genesys, good CX includes empathetic customer support. In fact, 70% of consumers say ...
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How do people want to connect with their bank or credit union today
Banking

How do people want to connect with their bank or credit union today?

October 22, 2021
Post-COVID, video and remote channels are on the rise. Sources: Adrenaline, ITM Consumer Insights Study, March, 2021; Accenture, Empathetic Banking, ...
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Banking

Powerful Partnerships in Banking

October 13, 2021
In this episode, Sean and Gina discuss what’s on the minds of banking and credit union leaders as they face ...
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71 percent of households facing difficulty saving because of unexpected expenses
Banking Industry

Consumers struggling with saving need tools and support from their financial institutions

October 8, 2021
The Story: Even before the pandemic, the average American struggled to overcome unforeseen and unplanned for expenses like “car repairs, ...
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*Percentage of board seats occupied by diverse members delivering better year-over-year revenue
Banking Industry

Diverse boards create revenue growth through the pandemic

October 1, 2021
The Story: According to a new report by BoardReady, companies that have diverse boards are better prepared to come out ...
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55% of people who report visiting a bank branch in person this year
Banking Industry

Access to bank branches remains highly valuable

September 17, 2021
The Story: The need for bank branches has not waned during COVID and is expected to remain a key service ...
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40% of US consumers still cite cash as their preferred payment method
Banking Industry

Consumers still consider cash essential even through the pandemic

September 8, 2021
The Story: New data shows that a significant percentage of consumers still prefer cash, despite the availability of digital payment methods. ...
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Banking

Economic Expansion Has Canadian Credit Unions Eyeing Growth

August 23, 2021
How a strong economy and open banking are positioning the credit union sector for heightened merger and acquisition activity The ...
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