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The Story: Consumer optimism continues its rise, creating a commerce recovery that’s fueling an even greater economic rebound. Yet, COVID’s longer-term impact on the ways consumers prioritize their spending has resulted in...
CX plays an outsized role in growing wallet share. Source: Qualtrics XM Institute’s 2020 “ROI of Customer Experience Study,” December, 2020
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In a recent study tracking consumer preference across U.S. financial institutions, nearly every key indicator that influences a banking brand’s ability to grow market share is above average*. Source: Kantar...
A roundup of recent M&A bank deals and how FIs can respond to consumer demands for better banking experiences With concerns over credit losses receding and the economy stabilizing, financial...
The impact of COVID has shifted people’s brand priorities into five key categories
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How banks and credit unions are leveraging their expertise to empower consumers As the U.S. marks the anniversary of COVID shutdowns with renewed hope via vaccinations and a recovering economy,...
ITMs provide consumers a strong alternative to in-branch visits.
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Financial services sector supports consumers coming out of COVID with valuable money management tools and financial planning counsel A renewed focus on financial wellness is spurring the banking industry to...
A post-COVID financial wellness across all generations is driving industry change.
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