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The Story: In addition to good customer experience, marketers and consumers agree that brand purpose is an essential value for FIs to demonstrate, with 87% of consumers saying that all...
Insights and information on ways financial institutions are recruiting and retaining top talent Amid fallout from the pandemic economy, banking faces an ever-tightening labor market and stiff competition for talented...
The Story: It’s no secret that delivering good customer experience (CX) plays an outsized role in growing affinity for financial institutions. In fact, customer experience ranks among the top strategic...
Insights from American Banker’s Highest Performing Banks Report and Independent Banker’s Community Bank Service Awards The latest data from American Banker’s annual list of Top Banks finds the community banking...
Insights from the U.S. Banking Digital Trust Benchmark Report New reporting on digital banking finds that COVID-19 spurred more institutions to advance their digital transformation strategies to more efficiently meet...
The Story: As of March 2022, the Top-100 Banks as ranked by the Financial Brand have garnered 5.8 billion all-time video views, with 1.6 billion of those generated between Q1...
For all of the challenges it presents to our daily lives, the pandemic has also provided some unexpected opportunities to think and work differently than before. “While so many things...
The Story: A study compiled by the Federal Reserve and reported by Bank On Women found that even marginally increasing leadership diversity on boards resulted in powerful increases in profitability...
In an age where gamified entertainment is available at our fingertips, injecting fun and excitement into their brand’s digital apps is a growth imperative for FIs. Source: Insider Intelligence, “What...