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The Story: It’s no secret that delivering good customer experience (CX) plays an outsized role in growing affinity for financial institutions. In fact, customer experience ranks among the top strategic...
As industry conferences return live and in-person, we’re back on the speaking circuit and learning anew what’s on the minds of banking leaders. In this episode, Sean and Gina discuss...
A recent digital trust benchmark survey gauged customer perspectives on their bank’s purpose-driven commitments. Source: Insider Intelligence, “U.S. Banking Digital Trust Benchmark” August, 2022
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Insights from American Banker’s Highest Performing Banks Report and Independent Banker’s Community Bank Service Awards The latest data from American Banker’s annual list of Top Banks finds the community banking...
Insights from the U.S. Banking Digital Trust Benchmark Report New reporting on digital banking finds that COVID-19 spurred more institutions to advance their digital transformation strategies to more efficiently meet...
The Story: As of March 2022, the Top-100 Banks as ranked by the Financial Brand have garnered 5.8 billion all-time video views, with 1.6 billion of those generated between Q1...
The Story: A study compiled by the Federal Reserve and reported by Bank On Women found that even marginally increasing leadership diversity on boards resulted in powerful increases in profitability...
In part two of their conversation, Sean and Gina welcome back Terrie Spiro, co-founder, founding director and chair, and Jennifer Docherty, co-founder, founding director and chief executive officer of Bank...
In an age where gamified entertainment is available at our fingertips, injecting fun and excitement into their brand’s digital apps is a growth imperative for FIs. Source: Insider Intelligence, “What...