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J.D. Power’s “Retail Banking Advice Satisfaction Study” finds consumers rely on banks as trusted sources of guidance in a challenging economy A recent Canadian banking satisfaction study sheds new light...
How delivering on transparency and consumer value help banks and credit unions mean more As trust in all areas of life vacillates with society emerging from the grips of a...
The Story: A recent report from Oracle spotlights data finding that a majority of customers score financial advice received in-person higher than information they get through other channels. The fiscal...
Embedded finance technology and digital banking tools make consumers’ lives easier. New research shows rising consumer use and provides growth opportunities for banks in payments, credit cards and short-term lending....
The Story: A recent Independent Community Bankers of America (ICBA) survey of 10,000 Americans finds a significant majority recognize the importance of local banking, with 70% citing the importance of...
How the credit union sector in Canada is preparing for institutional data-sharing and a new wave of consumer powered finance As the deadline for the first phase of Canadian open...
The Story: With a big leap in users in just the last year, TikTok has become the place to reach an increasingly influential demographic. Or as Adrenaline’s Taking TikTok Seriously...
A recent survey finds consumers of all generations prioritize financial wellness. Source: FNBO, “FNBO Releases Data from 2022 ‘Financial Wellness’ Survey,” March, 2022
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Customer experience surveys reveal why financial institutions must prioritize personalization and localization while delivering a modern banking experience Even as digital and fintech banking options gain traction, customers still prize...