News and Views

Upbeat consumer sentiment and key economic indicators show rebounding economy just in time for the holiday season With the approaching holiday season, consumer confidence in the economy is on the...

From collaborations to in-store pop-ups, how brands like Target and Macy’s are calling consumers home for the holidays A renewed focus on driving positive customer experiences post-COVID has many of...

From evolving the role of the branch to investing in staffing, how banks are delivering exceptional CX even in the midst of challenging times With all the ways COVID transformed...

Investments made by banks of all sizes result in a better economic outlook thanks to the efficiency and experience technology drives New reporting shows that investing in technology may have...

A new partnership between Wells Fargo and Oscar-winner Regina King is shining a spotlight on financial wellness and the needs of the underserved. Not simply a celebrity promotion, the collaboration...

Investments and initiatives to reach the underbanked and underserved communities in financial services Diversity continues to top the headlines in financial services, and with good reason. The sector still has...

How financial institutions are setting themselves up for success through innovation culture and omnichannel delivery The dual demands of delivering on customer experiences and driving efficiency in banking are nothing...

Leveraging digital strategies and data to meet customers’ needs has become a hallmark of how Canada’s Scotiabank creates meaningful customer experiences for the modern era, proving that digital experiences don’t...

How the retailer’s purpose-driven marketing strategy is driving growth Among the many industry changes sparked by the pandemic, one of the most notable is across the retail sector. Prime example:...