Data You Can Use

Research

How have people been banking through COVID?

November 5, 2020
Consumers of all generations are adapting to new channels, but still want access to the branch
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Data

Relationship banking in a Post-COVID world

October 30, 2020
The Story: As Novantas reports, the vast majority of people still want a banking relationship that offers convenient access to ...
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Research

How is banking developing a more customer-centric approach?

October 23, 2020
COVID’s impacts have financial institutions rethinking customer experience and how to best connect with consumers.
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Data

Small business confidence hits historic high in September

October 16, 2020
The Story: The National Federation of Independent Businesses recently released its September Optimism Index which climbed 3.8 points to reach ...
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Research

How is COVID affecting branch networks?

October 9, 2020
Financial institutions are rethinking and optimizing their networks to meet changing consumer demand.
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Data

Small businesses are already switching banks

October 2, 2020
The Story: Each year, companies change their financial services providers at a typical rate of around 10%. After a crisis, ...
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Research

Are changes to US consumer behavior from COVID here to stay?

September 29, 2020
The COVID crisis is accelerating a move toward digital with the related physical branch playing a still-vital role.
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Data

More than half of consumers aren’t all-in on digital banking

September 18, 2020
The Story: While the COVID crisis has accelerated digital adoption of online and mobile banking tools for consumers of all ...
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Research

What do people want most from their banks during times of crisis?

September 11, 2020
Consumers have a clear preference for relationship building and information access
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