Category: Data

The Story: As Novantas reports, the vast majority of people still want a banking relationship that offers convenient access to a physical branch, regardless of how branch-dependent they are in...

The Story: The National Federation of Independent Businesses recently released its September Optimism Index which climbed 3.8 points to reach a historic high of 104 points. In fact, nine of...

The Story: Each year, companies change their financial services providers at a typical rate of around 10%. After a crisis, however, that rate historically rises to around 25% – and...

The Story: While the COVID crisis has accelerated digital adoption of online and mobile banking tools for consumers of all ages, more than half of people continue to rely on...

The Story: As the COVID crisis continues, people are facing increased stress about both personal finances and the longer-term effects on the broader economy—a psychological shift in consumer confidence that...

The Story: As with so many market dynamics, the COVID crisis has been a powerful catalyst for change impacting consumer mindsets and behaviors. Combined with the social unrest related to...

The Story: As Novantas reports, while the effort and costs around new customer acquisition remain high—despite a growing consumer demand for on-demand digital account openings—a full half of those hard-won...

The Story: According to a recent Novantas report, as the COVID crisis wears on retail banks have seen a 20% drop – smaller than expected, but a drop nonetheless –...

The Story: As noted in Accenture’s recent report on purpose-driven banking, nearly half of consumers are seeking more than just access, efficiency and great rates from their bank or credit...