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The Story: Each year, companies change their financial services providers at a typical rate of around 10%. After a crisis, however, that rate historically rises to around 25% – and...
The Story: While the COVID crisis has accelerated digital adoption of online and mobile banking tools for consumers of all ages, more than half of people continue to rely on...
The Story: As the COVID crisis continues, people are facing increased stress about both personal finances and the longer-term effects on the broader economy—a psychological shift in consumer confidence that...
The Story: As with so many market dynamics, the COVID crisis has been a powerful catalyst for change impacting consumer mindsets and behaviors. Combined with the social unrest related to...
The Story: As Novantas reports, while the effort and costs around new customer acquisition remain high—despite a growing consumer demand for on-demand digital account openings—a full half of those hard-won...
The Story: According to a recent Novantas report, as the COVID crisis wears on retail banks have seen a 20% drop – smaller than expected, but a drop nonetheless –...
The Story: As noted in Accenture’s recent report on purpose-driven banking, nearly half of consumers are seeking more than just access, efficiency and great rates from their bank or credit...
The Story: As people collectively reel in the dual wake of COVID and widespread social unrest, consumers are increasingly focused on choosing brands that align with their values — not...
The Story: The Harris Poll is reporting that during the COVID crisis, a substantial number of people who live in major metro areas are actively considering or are already undertaking...