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Meeting delivery demands as channel platforms shift toward the consumer post-COVID As consumers’ embrace of digital channels skyrockets – no doubt, supercharged by COVID – most financial institutions feel the...
The federal government restarts the small business lending program with a focus on minority-owned businesses, while cities and companies begin their own targeted loan programs to fill in the gaps...
The Story: A recent national Business Resilience survey from Umpqua Bank tracked confidence in 1,200 small and mid-size businesses across the United States. Their research revealed a cautious but pervasive...
In this episode, Sean and Gina kick off 2021 with a look at what we can learn from last year’s challenges and apply that resilient thinking to 2021, especially the...
As a holiday gift to our audience, we’re giving you a peek behind the curtain of producing a podcast. In this special episode, you’ll hear bumbles, bobbles and yes, even...
In this year-end special episode, Sean and Gina recap a most unusual year and look back on some of the meaningful conversations, industry insights and stories of resilience shared on...
Four ways the banking sector has changed during the pandemic and what changes we expect to remain long after the demands of the pandemic decrease In our last article on...
The Story: As many transactions migrate to digital channels and the role of the branch evolves, brand and marketing will become the primary driver of both new customer relationships and...
With a digital-first approach at the beginning of the year, reinforced during COVID, the bank was in a good position to promote more online activity. Messaging shifts that maximize community...