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In this episode, Sean and Gina discuss the intersection of trust and technology. The acceleration of consumer use of digital through COVID has made commoditization and lack of trust dual...
The Story: COVID’s impacts have spurred a significant shift in consumers’ priorities, amplifying the role of purpose and trust, driving more people than ever to re-evaluate what’s important to them...
How banking for good is rebuilding trust and expanding options for underbanked communities According to data gathered by the Federal Reserve pre-pandemic, there are at least 22% of American adults...
Post pandemic, people value great experiences from brands they can trust.
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As banking mergers and acquisitions activity heats up, and financial institutions seek to meet consumers’ post-pandemic, values-driven expectations for brands, the question arises: How will M&A play a role in...
Principles for fostering relationships and enhancing trust in banks during an era of economic challenge and pandemic uncertainty In our last feature on building better banking relationships, we addressed the...
The Story: Among the many changes spurred by COVID, U.S. consumers are increasingly expecting better experiences from brands. As a result, they’re now actively seeking FIs who are able to...
Few consumer brands are more renowned for delivering stellar drive-thru experiences than Chick-fil-A. The chicken franchise is so beloved that their store openings are highly-anticipated community events with opening day...
Balancing digital adoption with customized human-centric experiences in banking As consumer demand for digital hit an all-time high during COVID, eight out of ten of financial institutions understandably shifted investments...