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The Story: A vast majority of Gen Z customers still want the experience of in-person shopping, with 74% emphasizing the value of “curated” store experiences, according to new data on...
How consumer-facing brands like Ulta, Nike, CVS and Ikea are revamping their retail strategies and leveraging location to meet demand for in-store shopping experiences CVS recently announced it would be...
In this special episode, we take a look back at the trends and topics that defined 2021. Sean and Gina discuss how banking provided short-term solutions to challenges and what...
Banks and credit unions respond to rising competition for employees by evolving roles and expanding opportunities for diverse candidates and communities Throughout 2021, the U.S. Labor Department reported record-high numbers...
The Story: Though new digital tools can personalize a customer’s experience by using marketing automation to offer products and services at the point of need, a new survey finds that...
For the 17th consecutive year, Canada’s credit unions sweep the customer service category in the Ipsos Financial Services Awards Known widely for “putting customer service at the heart of every...
All signs point toward strong – and rising – confidence among consumers, with big purchases on the horizon. Sources: Reuters, “U.S. Consumer Confidence Rebounds,” October, 2021; U.S. News, “Consumer Confidence...
Upbeat consumer sentiment and key economic indicators show rebounding economy just in time for the holiday season With the approaching holiday season, consumer confidence in the economy is on the...
The Story: According to new data from Genesys, good CX includes empathetic customer support. In fact, 70% of consumers say that a company is only as good as their customer...