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The Story: Consumers want and expect personalized offerings from companies with more than half saying personalization matters to them all the time, according to a Salesforce report on the connected...
Returning for a second year, the Small Business Spotlight by the Consumer Bankers Association (CBA) is collecting fresh success stories of banks and small businesses working together in cities and...
In part one of this special episode, Sean and Gina welcome Terrie Spiro, co-founder, founding director and chair, and Jennifer Docherty, co-founder, founding director and chief executive officer of Bank...
Marketers report big benefits in affinity when customers positively identify with their brand’s stance. Source: Trustpilot, “Brands that Take a Stand,” May, 2022
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J.D. Power’s “Retail Banking Advice Satisfaction Study” finds consumers rely on banks as trusted sources of guidance in a challenging economy A recent Canadian banking satisfaction study sheds new light...
How delivering on transparency and consumer value help banks and credit unions mean more As trust in all areas of life vacillates with society emerging from the grips of a...
The Story: A recent report from Oracle spotlights data finding that a majority of customers score financial advice received in-person higher than information they get through other channels. The fiscal...
With competition for customers at an all-time high post-COVID, community FIs are consistently looking for new ways to spark interest and engagement and deliver true consumer value at the same...
Embedded finance technology and digital banking tools make consumers’ lives easier. New research shows rising consumer use and provides growth opportunities for banks in payments, credit cards and short-term lending....