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The Story: While customers want to be able to reach companies on any channel they choose, new research on consumer preference shows a strong desire to connect with a real...
Even as demand for digital continues to rise, people want their banks to remain human Given all the chatter about ChatGPT and artificial intelligence (AI) moving into banking, new trends...
The Story: Data tracking financial institution priorities throughout 2023 finds that nearly two out of ten banking leaders rank acquisition as one of their top-3 priorities for the year. In...
Following a sluggish 2023, experts see signs of renewed banking M&A activity into 2024 With four months remaining in 2023, banking experts see signs of rising bank mergers and acquisitions...
55% of all consumers learn about brands and companies through social media, an increasing trend among younger generations. Source: Sprout Social, “State of Social Media Report,” June, 2021
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As Twitter (now “X”) continues its changes and Threads comes to market, social media is back on the front burner for all brands. For financial brands in particular, social media...
People’s perceptions of the branch are shifting from a place to conduct transactions to a place to receive expert financial advice. Source: EPAM Continuum, “Consumer Banking Report,” October, 2021
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In this special summer episode on banking innovation, Sean and Gina look at change in financial services at the institutional and industry level. With data and insights gathered from the...
Women’s sports has a powerful ally. Armed with an audacious goal to level the playing field for women, Ally Financial says in just one year, their plan is already gaining...