Search results for: trust

Insurance Consultant Or Lawyer In Bank With Sneeze Guard And Mask
Feature

Top-5 Ways for Financial Institutions to Build Trust

Principles for fostering relationships and enhancing trust in an era of economic challenge and pandemic uncertainty In our last feature on building better banking relationships, we addressed the critical role of trust in creating customized human-centric experiences. Personalized experiences will ultimately enhance trust and consumer confidence at the same time – as well as …

Read
Attractive,Young,Mixed,Race,Woman,Shaking,Hands,With,Black,Partner
Feature

Building Trust in Post-COVID Banking

How delivering on transparency and consumer value help banks and credit unions mean more   As trust in all areas of life vacillates with society emerging from the grips of a global pandemic, trust in business continues its strong showing, according to recent data by several leading research organizations, most notably Edelman’s 2022 Trust

Read
silver Believe in Banking logo
News

Earning and Keeping Consumer Trust in Post-COVID Banking

How trust sparks and sustains bank and credit union relationships and provides the underpinning of powerful purpose for financial institutions As we continue coming out of our COVID cocoons, some common themes are emerging as foundational to the resumption of everyday life. Trust is one of those essential elements – in all areas – …

Read
Feature

Trust vs. Time: How Banking Deepens Connections in the COVID-Era

Large financial institutions have banked on their ability to deliver time-saving convenience to consumers, but it’s trust that matters more to consumers now In our last feature on building trust in the banking industry, we addressed how living out brand values in an empathy-led way is key to meeting this moment – for customers, …

Read
silver Believe in Banking logo
News

Building Trust: Leveraging Staff at the Branch

Throughout Coronavirus, essential service providers like financial services are often looked to for their stability. In fact, the special COVID spring edition of Edelman’s Trust Barometer found that trust in the financial services sector jumped six points between January and May of 2020.   As bank branches undertake their post-COVID phased reopening process, reaffirming …

Read
75% of consumers who have high levels of trust in their bank or credit union
Data

Recent study finds U.S. consumers trust financial institutions over fintech

The Story: As reported in Finextra, a recent study from BIS shows that U.S. consumers trust financial institutions over fintech, government agencies and Big Tech (Google, Amazon, Facebook, and Apple) to protect their data. The Takeaway: Trust has always been important for financial services, but in a post-COVID environment with historic levels of consumer bank switching and with …

Read
silver Believe in Banking logo
News

Building Trust in Digital Banking

Insights from the U.S. Banking Digital Trust Benchmark Report New reporting on digital banking finds that COVID-19 spurred more institutions to advance their digital transformation strategies to more efficiently meet growing consumer demand. While it’s unsurprising that banks made these moves during the pandemic – speeding up advances already on their radar – what …

Read
Feature

How Banking is Building Trust Through Their COVID-19 Response

Serving customers disrupted by the pandemic is providing banks and credit unions an opportunity to validate the trust we place in our financial institutions in both good times and bad The resilience displayed by community banks and credit unions during the COVID-19 challenge has been a sight to behold. They’re calling their customers to …

Read
Fundamental Values: Consumers Want Trust, Personalization and Experience from their Banks
Feature

Fundamental Values: Trust, Personalization and Experience in Banking

… to fintech and payment options – banking consumers have some decidedly old-school values when it comes choosing their favored financial institutions. Even during our pandemic era, people’s trust in financial services continues to rise, up three points in the last year alone, according to the most recent Edelman Trust Barometer. That’s why products and …

Read