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Banking

Bank Branches Have Advantage for Problem Resolution and Access to Experts

Data from J.D. Power finds declining customer satisfaction for branchless banks   Following the rising tide of online only banks, especially ...
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Banking Industry

Age of Intelligence: AI’s Influence on Banking

In this episode, Adrenaline’s Chief Brand Officer Juliet D’Ambrosio joins Gina Bleedorn as the new cohost of the Believe in ...
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Usage of AI in Banking Data
Banking Industry

Banks Report Using AI to Improve Internal Efficiency

Top ways banks are implementing artificial intelligence and machine learning to improve institutional operations 44% Automate operational tasks 40% Optimize ...
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Consumers Want Best of Digital and Traditional Banking
Banking Industry

Consumers Want the Best of Digital and Traditional Banking Experiences

Survey of 2,000 U.S. banking customers finds banking needs span from convenience to counsel  51% Fraud protection and enhanced security ...
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Data

Gen Z Is Preparing for Their Financial Future

The Story:  Data from Bank of America finds that Gen Z is focused on the future, planning now for how ...
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Branch Banking

Making Human Connections at the Bank Branch

The Story: Across all age demographics and geographic locations, people still value the branch and want them in their neighborhoods, ...
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Banking Industry

Large Majority of Bank Customers Use a Mix of Online and Branch Banking

The Story: New data shows that despite the rise in digital channels, nine out of ten consumers continue to use ...
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Branch Banking

Bank Branches Remain Essential to a Holistic Customer Experience

The Story: Recent data shows that the bank branch remains a vital component of the customer experience even as transactions ...
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