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First things first: considerations for building a smart brand strategy following mergers and acquisitions One of the most high-profile financial brand marriages in recent memory, 2019’s SunTrust and BB&T merger...
Expected regulatory changes and new merger and acquisition deals show opportunities are on the rise in the banking sector While COVID has indisputably had an outsize impact on the business...
A roundup of six best practices the financial services industry is deploying during the global health crisis and beyond Like schools and retail, bank branches across the country are in...
For decades, Kern Schools Federal Credit Union served the hard-working, tight-knit communities in Bakersfield, California. Like many, over time the credit union had expanded its membership beyond its founding as...
Credit unions redefine their identity and reclaim their future Change is never easy. Change in a time of upheaval can feel impossible. For financial institutions navigating the new normal, change...
A real-world case study on optimizing the branch network and reinvesting in banking’s biggest growth opportunity It is well understood that COVID is presenting what PwC calls “the most serious...
What banking can learn from service sector frontrunners like Starbucks and Chick-fil-A For most banks and credit unions in pre-COVID days, the drive-up was a rarely thought of vestige of...
Deepening existing customer relationships to fortify your foundation for the future Since February, we’ve witnessed the banking industry respond with resilience to a global pandemic and react with heart to...
As the COVID crisis continues to unfold and the US grapples with waves of social unrest and a rapidly shifting social landscape, the question arises: how do brands best connect...