Data You Can Use

The Story: The National Federation of Independent Businesses recently released its September Optimism Index which climbed 3.8 points to reach a historic high of 104 points. In fact, nine of...

Financial institutions are rethinking and optimizing their networks to meet changing consumer demand.

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The Story: Each year, companies change their financial services providers at a typical rate of around 10%. After a crisis, however, that rate historically rises to around 25% – and...

The COVID crisis is accelerating a move toward digital with the related physical branch playing a still-vital role.

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The Story: While the COVID crisis has accelerated digital adoption of online and mobile banking tools for consumers of all ages, more than half of people continue to rely on...

Consumers have a clear preference for relationship building and information access

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The Story: As the COVID crisis continues, people are facing increased stress about both personal finances and the longer-term effects on the broader economy—a psychological shift in consumer confidence that...

US consumers increasingly seek relationships with purpose-driven businesses that play an active role in improving society.

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