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The Story: Each year, companies change their financial services providers at a typical rate of around 10%. After a crisis, however, that rate historically rises to around 25% – and...
The COVID crisis is accelerating a move toward digital with the related physical branch playing a still-vital role.
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The Story: While the COVID crisis has accelerated digital adoption of online and mobile banking tools for consumers of all ages, more than half of people continue to rely on...
Consumers have a clear preference for relationship building and information access
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The Story: As the COVID crisis continues, people are facing increased stress about both personal finances and the longer-term effects on the broader economy—a psychological shift in consumer confidence that...
US consumers increasingly seek relationships with purpose-driven businesses that play an active role in improving society.
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The Story: As with so many market dynamics, the COVID crisis has been a powerful catalyst for change impacting consumer mindsets and behaviors. Combined with the social unrest related to...
The Story: As Novantas reports, while the effort and costs around new customer acquisition remain high—despite a growing consumer demand for on-demand digital account openings—a full half of those hard-won...
