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The Story: As Novantas reports, the vast majority of people still want a banking relationship that offers convenient access to a physical branch, regardless of how branch-dependent they are in...
COVID’s impacts have financial institutions rethinking customer experience and how to best connect with consumers.
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The Story: The National Federation of Independent Businesses recently released its September Optimism Index which climbed 3.8 points to reach a historic high of 104 points. In fact, nine of...
Financial institutions are rethinking and optimizing their networks to meet changing consumer demand.
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The Story: Each year, companies change their financial services providers at a typical rate of around 10%. After a crisis, however, that rate historically rises to around 25% – and...
The COVID crisis is accelerating a move toward digital with the related physical branch playing a still-vital role.
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The Story: While the COVID crisis has accelerated digital adoption of online and mobile banking tools for consumers of all ages, more than half of people continue to rely on...
Consumers have a clear preference for relationship building and information access
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The Story: As the COVID crisis continues, people are facing increased stress about both personal finances and the longer-term effects on the broader economy—a psychological shift in consumer confidence that...