Menu
The Story: Retail banking leaders continue to prioritize seamless customer experience as a key improvement they want to make in 2023. Even more, 24% cite improvement of integrated multichannel delivery...
In the inaugural episode of the Believe in Banking podcast for 2023, Sean and Gina highlight industry insights on where banking has been and where it’s heading in the new...
At the start of the new year, two overarching themes are defining the banking environment Throughout the last year, compelling data and detailed analysis showed that branches were on the...
With giants like Amazon leading the sale of books in all their forms – digital and print, alike – you might be tempted to think that all bookstores are going...
A survey of U.S. and Canadian consumers finds that expanded functionality and the availability of financial expertise increased people’s desire to head to the branch. Source: The Financial Brand, “The...
The Story: As bank branch closures drive customer departures, studies find that 60% of “mobile-only” customers in the U.S. and Canada are not so exclusively committed to just one banking...
The enduring adage ‘your reputation precedes you’ has often been used to imply just how important consistency and character are to someone’s standing. In the case of Frost Bank, the...
In this special year-end episode, Sean and Gina return to some illuminating discussions with banking leaders featured on the Believe in Banking podcast in 2022. From an institution evolving for...
The Story: The Gen Z customer is a conscious consumer who prefers to support brands that align with their values and recognize their wants and needs, according to data on...