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New research shows that customers value these top drivers for establishing a financial relationship. Source: EY, “Next Wave of Consumer Financial Services,” July, 2023
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The Story: In our challenging economy, consumers understandably expect a lot from their primary banking relationship. They want fast transactions at the point of need and expert advice for moments...
As consumers continue navigating a challenging economic environment – with its persistent inflation, rising interest rates and ballooning credit card debt – news comes that Gen Z is accruing debt...
As customer banking transactions continue to become more digitized, consumers still want access to the branch and virtual consultations for financial advice. Source: Worldwide Business Research, “Banking Anywhere: Consumer Perspectives...
In this Believe in Banking Podcast episode, Sean and Gina share timely insights from speaking and participation at the financial industry’s leading conferences. Specifically, they discuss demands on banking and...
The Story: While customers want to be able to reach companies on any channel they choose, new research on consumer preference shows a strong desire to connect with a real...
Even as demand for digital continues to rise, people want their banks to remain human Given all the chatter about ChatGPT and artificial intelligence (AI) moving into banking, new trends...
The Story: Data tracking financial institution priorities throughout 2023 finds that nearly two out of ten banking leaders rank acquisition as one of their top-3 priorities for the year. In...
Following a sluggish 2023, experts see signs of renewed banking M&A activity into 2024 With four months remaining in 2023, banking experts see signs of rising bank mergers and acquisitions...