70% of consumers who prefer self-service technology for in-store shopping
Data

Consumers Value Self-Service Technology in Retail

The Story: As consumers increasingly return to in-person shopping, they have high expectations of retail brands. While digital channels got …

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How has COVID changed the way people use self-service technology for banking?
Research

How has COVID changed the way people use self-service technology for banking?

ITMs provide consumers a strong alternative to in-branch visits.

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