71% increase in households permanently moving out of major metros in 2020 compared to the previous year
Data

Consumer migration away from city centers equals branching opportunities for banks

The Story: As reported in the Wall Street Journal, the pandemic sparked massive migration across the U.S. In 2020, as a …

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Data

Recent study finds U.S. consumers trust financial institutions over fintech

The Story: As reported in Finextra, a recent study from BIS shows that U.S. consumers trust financial institutions over fintech, government …

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30% of U.S. consumers who plan to “splurge” on significant home renovations in the next 12 months
Data

Economic rebound expected as consumer optimism continues to rise

The Story: Consumer optimism continues its rise, creating a commerce recovery that’s fueling an even greater economic rebound. Yet, COVID’s longer-term impact …

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Data

Physical branch channel continues to play a vital role

The Story: While many consumers express a desire for online account opening, those who do initiate accounts digitally carry significantly lower …

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97% of financial institutions that are redesigning branches in the next two years to meet new consumer demands.
Data

Financial Institutions Push to Redesign and Reimagine the Branch Experience Post-COVID

The Story: Among the many changes wrought by the pandemic, one of the most notable is how it’s shifted consumer expectations …

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Data

Financial account consolidation on the rise post-pandemic

The Story: As post-pandemic switching activity is on the rise, people are looking to simplify their financial lives by pulling all …

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30% of financial institutions whose top 2021 priority is developing better financial planning tools
Data

FIs deepen trust by prioritizing financial wellness for consumers

The Story: As consumers’ post-Covid interest in achieving financial wellness rises, more banks and credit unions are prioritizing that need …

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1 in 10 U.S. consumers considering switching primary financial institutions in 2021
Data

Consumers are re-evaluating their financial relationships

The Story: COVID’s impacts have spurred a significant shift in consumers’ priorities, amplifying the role of purpose and trust, driving …

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66% of consumers who expect their financial institution to understand their unique needs
Data

U.S. consumers seek personalized experiences from financial institutions

The Story: Among the many changes spurred by COVID, U.S. consumers are increasingly expecting better experiences from brands. As a result, …

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