55% of people who report visiting a bank branch in person this year
Data

Access to bank branches remains highly valuable

The Story: The need for bank branches has not waned during COVID and is expected to remain a key service …

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believe in banking podcast
Podcast

Believe In Banking Podcast: Episode #32

In this episode, Sean and Gina discuss the challenges that will face the financial services industry in our post-pandemic future. …

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Research

How are consumer expectations changing in the post-pandemic era and how are financial institutions shifting to meet them?

Sources: Financial Brand, “The Future of Video Banking,” April 13, 2021; Accenture, “Empathetic Banking,”’ July 9, 2021

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Family moving into a new house
Feature

Banking on the Move: Making the Most of Mobility

How banks and credit unions can optimize opportunities for growth by meeting people where they are The pandemic prompted widespread …

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69% of bank customers who receive advice from their banks act on it
Data

Financial institutions play critical role in financial guidance for customers

The Story: New data from J.D. Power’s annual U.S. Retail Banking Advice Satisfaction Study finds that financial institutions have a …

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John Legend plays piano with his son sitting beside him in a new Vrbo commercial
Insights

Welcome Back: Post-Pandemic Brands Ready their Return to a New Normal

Smart marketing and advertising messages from brands recognize the impact of pandemic-life on consumers, even as we look to brighter …

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Cheerful African American man in white shirt using mobile phone application for searching cafes near location in downtown, happy dark skinned hipster guy read news from social network walking in city
Feature

Top-5 Examples of Financial Institutions Putting Purpose into Practice

Products and services that meet people’s needs are driving innovation and delivering value With the pandemic impacts waning and competition from all quarters, …

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62% of U.S. consumers expected to use in-branch banking services through to 2024
Data

Consumer access to physical bank branches in high demand post-pandemic

The Story: While the number of account holders visiting a bank branch continues its slow year-over-year decline as digital uptake …

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71% increase in households permanently moving out of major metros in 2020 compared to the previous year
Data

Consumer migration away from city centers equals branching opportunities for banks

The Story: As reported in the Wall Street Journal, the pandemic sparked massive migration across the U.S. In 2020, as a …

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