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News

Centering Human Interaction, Banks Deliver More Mature Customer Experiences

Going beyond omnichannel into a more mature ‘Total Experience’ journey Though people prefer personalization – driven by data and digital …

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Data

Consumers Crave Personalization, Online and Off

The Story: Consumers want and expect personalized offerings from companies with more than half saying personalization matters to them all …

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How are consumers using digital channels in banking?
Research

How are consumers using digital channels in banking?

Mobile and online banking tools are an essential part of a seamless omnichannel customer experience. Sources: Insider Intelligence, “Digital Banking …

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46% of Gen Z customers who would be more likely to visit a branch offering in-person financial advisory services
Data

Data Finds Retail Isn’t Dead – But Bad Retail Is

The Story: Brick-and-mortar retail stores are evolving. With the vast adoption of e-commerce, stores with the highest foot traffic are …

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55% of people who report visiting a bank branch in person this year
Data

Access to bank branches remains highly valuable

The Story: The need for bank branches has not waned during COVID and is expected to remain a key service …

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70% of consumers who prefer self-service technology for in-store shopping
Data

Consumers Value Self-Service Technology in Retail

The Story: As consumers increasingly return to in-person shopping, they have high expectations of retail brands. While digital channels got …

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Harvard Square is Lovepop’s largest retail location and will stock the company’s full range of 3D product offerings.
Insights

Original Omnichannel: Taking Inspiration from Retail Innovator Lovepop

What the financial services sector can learn from a pioneering retail brand about deploying connected digital and physical channels Over …

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