What do Gen Z customers want from their bank branches?
Research

What do Gen Z customers want from their bank branches?

Younger banking customers would be more likely to visit their local bank branches if they offered a range of services. …

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46% of Gen Z customers who would be more likely to visit a branch offering in-person financial advisory services
Data

Data Finds Retail Isn’t Dead – But Bad Retail Is

The Story: Brick-and-mortar retail stores are evolving. With the vast adoption of e-commerce, stores with the highest foot traffic are …

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81 of Gen Z customers who like to purchase products in-store
Data

Despite Digital Options, Gen Z Wants In-Person Retail Experiences

The Story: A vast majority of Gen Z customers still want the experience of in-person shopping, with 74% emphasizing the …

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Data

Personalization vs. Personal Interaction

The Story: Though new digital tools can personalize a customer’s experience by using marketing automation to offer products and services …

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How optimistic are U.S. consumers?
Research

How optimistic are U.S. consumers?

All signs point toward strong – and rising – confidence among consumers, with big purchases on the horizon. Sources: Reuters, …

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67% of customers who would rather feel heard on a customer service call than have a speedy resolution
Data

Human-centered customer experiences build bank and credit union loyalty

The Story: According to new data from Genesys, good CX includes empathetic customer support. In fact, 70% of consumers say …

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How do people want to connect with their bank or credit union today
Research

How do people want to connect with their bank or credit union today?

Post-COVID, video and remote channels are on the rise. Sources: Adrenaline, ITM Consumer Insights Study, March, 2021; Accenture, Empathetic Banking, …

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71 percent of households facing difficulty saving because of unexpected expenses
Data

Consumers struggling with saving need tools and support from their financial institutions

The Story: Even before the pandemic, the average American struggled to overcome unforeseen and unplanned for expenses like “car repairs, …

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