67% of customers who would rather feel heard on a customer service call than have a speedy resolution
Data

Human-centered customer experiences build bank and credit union loyalty

The Story: According to new data from Genesys, good CX includes empathetic customer support. In fact, 70% of consumers say …

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Podcast

Believe In Banking Podcast: Episode #31

In Part 4 of our special summer series revisiting our discussions with banking leaders, we’re spotlighting more community-first approaches from …

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69% of bank customers who receive advice from their banks act on it
Data

Financial institutions play critical role in financial guidance for customers

The Story: New data from J.D. Power’s annual U.S. Retail Banking Advice Satisfaction Study finds that financial institutions have a …

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1 in 10 U.S. consumers considering switching primary financial institutions in 2021
Data

Consumers are re-evaluating their financial relationships

The Story: COVID’s impacts have spurred a significant shift in consumers’ priorities, amplifying the role of purpose and trust, driving …

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Insurance Consultant Or Lawyer In Bank With Sneeze Guard And Mask
Feature

Top-5 Ways for Financial Institutions to Build Trust

Principles for fostering relationships and enhancing trust in an era of economic challenge and pandemic uncertainty In our last feature …

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50% of account openings expected to be driven by marketing and brand in 2024
Data

Marketing investments increasingly critical in post-pandemic future

The Story: As many transactions migrate to digital channels and the role of the branch evolves, brand and marketing will …

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