Data

Creating a Seamless Customer Experience Remains a Top Priority for Retail Bankers

The Story: Retail banking leaders continue to prioritize seamless customer experience as a key improvement they want to make in …

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Data

How Reinvesting in Key Branch Locations Improves Customer Acquisition

The Story: As bank branch closures drive customer departures, studies find that 60% of “mobile-only” customers in the U.S. and …

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Data

Gen Z Consumers Choose Brands That Understand Them

The Story: The Gen Z customer is a conscious consumer who prefers to support brands that align with their values …

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67% of customers who would rather feel heard on a customer service call than have a speedy resolution
Data

Human-centered customer experiences build bank and credit union loyalty

The Story: According to new data from Genesys, good CX includes empathetic customer support. In fact, 70% of consumers say …

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Podcast

Believe In Banking Podcast: Episode #31

In Part 4 of our special summer series revisiting our discussions with banking leaders, we’re spotlighting more community-first approaches from …

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69% of bank customers who receive advice from their banks act on it
Data

Financial institutions play critical role in financial guidance for customers

The Story: New data from J.D. Power’s annual U.S. Retail Banking Advice Satisfaction Study finds that financial institutions have a …

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banking co-workers volunteering during covid relief
Feature

Top-5 Ways for Banking to Live the Power of Purpose

Principles and practices for championing purpose within financial services As financial institutions unlock the many benefits of building trust with …

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1 in 10 U.S. consumers considering switching primary financial institutions in 2021
Data

Consumers are re-evaluating their financial relationships

The Story: COVID’s impacts have spurred a significant shift in consumers’ priorities, amplifying the role of purpose and trust, driving …

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