67% of customers who would rather feel heard on a customer service call than have a speedy resolution
Data

Human-centered customer experiences build bank and credit union loyalty

The Story: According to new data from Genesys, good CX includes empathetic customer support. In fact, 70% of consumers say …

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Feature

Building Bonds in Banking

Deepening existing customer relationships to fortify your foundation for the future Since February, we’ve witnessed the banking industry respond with …

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