Menu
Research identifies the top five reasons why customers choose a particular bank as their primary financial institution. Source: EPAM Continuum, …
Younger banking customers would be more likely to visit their local bank branches if they offered a range of services. …
All signs point toward strong – and rising – confidence among consumers, with big purchases on the horizon. Sources: Reuters, …
Post-COVID, video and remote channels are on the rise. Sources: Adrenaline, ITM Consumer Insights Study, March, 2021; Accenture, Empathetic Banking, …
From holding accounts at multiple institutions to in-branch banking, younger consumers value flexibility with their finances Sources: Cornerstone Advisors, February, …
The Story: New data from the Small Business Administration finds lending volume increasing at near-record levels as the economy comes …
Sources: Financial Brand, “The Future of Video Banking,” April 13, 2021; Accenture, “Empathetic Banking,”’ July 9, 2021
The Story: New data from J.D. Power’s annual U.S. Retail Banking Advice Satisfaction Study finds that financial institutions have a …
The pandemic has had a dramatic impact on how people research, buy and advocate for brands. Sources: Global Web Index, …