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From holding accounts at multiple institutions to in-branch banking, younger consumers value flexibility with their finances Sources: Cornerstone Advisors, February, …
The Story: New data from the Small Business Administration finds lending volume increasing at near-record levels as the economy comes …
Sources: Financial Brand, “The Future of Video Banking,” April 13, 2021; Accenture, “Empathetic Banking,”’ July 9, 2021
The Story: New data from J.D. Power’s annual U.S. Retail Banking Advice Satisfaction Study finds that financial institutions have a …
The pandemic has had a dramatic impact on how people research, buy and advocate for brands. Sources: Global Web Index, …
The Story: While the number of account holders visiting a bank branch continues its slow year-over-year decline as digital uptake …
The Story: As reported in the Wall Street Journal, the pandemic sparked massive migration across the U.S. In 2020, as a …
COVID spurred massive changes in the way consumers manage personal finance and interact with financial brands Source: ICF Next, COVID-19 …
The Story: As reported in Finextra, a recent study from BIS shows that U.S. consumers trust financial institutions over fintech, government …