How do people choose a primary bank?
Banking Industry

How do people choose a primary bank?

Research identifies the top five reasons why customers choose a particular bank as their primary financial institution. Source: EPAM Continuum, ...
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What do Gen Z customers want from their bank branches?
Banking Industry

What do Gen Z customers want from their bank branches?

Younger banking customers would be more likely to visit their local bank branches if they offered a range of services. ...
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How optimistic are U.S. consumers?
Banking Industry

How optimistic are U.S. consumers?

All signs point toward strong – and rising – confidence among consumers, with big purchases on the horizon. Sources: Reuters, ...
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34% increase in Small Business Administration fiscal year-to-date loan volume loan over 2020
Consumer Behavior

Rapidly Rising Levels of Small Business Lending Give Banks Needed Income Boost

The Story: New data from the Small Business Administration finds lending volume increasing at near-record levels as the economy comes ...
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Consumer Behavior

How are consumer expectations changing in the post-pandemic era and how are financial institutions shifting to meet them?

Sources: Financial Brand, “The Future of Video Banking,” April 13, 2021; Accenture, “Empathetic Banking,”’ July 9, 2021
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69% of bank customers who receive advice from their banks act on it
Branch Banking

Financial institutions play critical role in financial guidance for customers

The Story: New data from J.D. Power’s annual U.S. Retail Banking Advice Satisfaction Study finds that financial institutions have a ...
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How are people using digital channels to connect with brands?
Banking Industry

How are people using digital channels to connect with brands?

The pandemic has had a dramatic impact on how people research, buy and advocate for brands. Sources: Global Web Index, ...
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71% increase in households permanently moving out of major metros in 2020 compared to the previous year
Branch Banking

Consumer migration away from city centers equals branching opportunities for banks

The Story: As reported in the Wall Street Journal, the pandemic sparked massive migration across the U.S. In 2020, as a ...
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Consumer Behavior

How is consumer financial behavior changing post-pandemic?

COVID spurred massive changes in the way consumers manage personal finance and interact with financial brands Source: ICF Next, COVID-19 ...
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