Branch Banking

How does trust affect the way people bank?

Building trusting relationships drives brand loyalty and wallet share. Source: Insider Intelligence Banking Digital Trust Survey, Q1 2021
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How does customer experience influence people’s banking decisions?
Branch Banking

How does customer experience influence people’s banking decisions?

CX plays an outsized role in growing wallet share. Source: Qualtrics XM Institute’s 2020 “ROI of Customer Experience Study,” December, ...
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customer purchasing cannabis in retail store
Banks and Credit Unions

What can banking learn from rising cannabis retail?

Experiential, educationally-focused store environments that seamlessly integrate technology are the future of a growing industry In another example of the rebounding ...
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Banking

Data-Driven Decision-Making in Banking

Leveraging data to inform brand experience, branch design and meaningful marketing in financial services In today’s data-rich environment, brands are ...
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Banking

How the Banking Industry is Answering the Environmental and Sustainability Clarion Call

An industry snapshot of banking’s rising commitment to environmental and green initiatives As part of a focus on Earth Day, ...
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Banking

The Future of Formats: Redefining Branch Banking for What’s Next

Indicators and influences from the retail sector on branch formats It’s no secret that the branch banking experience is due ...
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woman shopping for dresses inside retail store with a mask on during COVID
Banks and Credit Unions

As the Economy Expands, Retail Rebounds

Good news for transactions at the store and the branch as brick-and-mortar shopping returns in force As COVID’s initial lockdowns ...
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Banking

Solving for Scale: Merger and Acquisition Activity on the Rise in Banking

A roundup of recent M&A bank deals and how FIs can respond to consumer demands for better banking experiences With ...
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